Help Desk Support Specialist (Senior)

Washington, DC

Clearance: T5/6C High Risk Public Trust 

Location: Onsite – Washington, D.C.

Summary:Provide senior-level Tier 1/2 support for OIG HQ and field offices. Lead help desk operations and ensure VIP/SLA responsiveness.

Key Duties:

  • Troubleshoot desktop, laptop, mobile, and telephony issues.
  • Manage service tickets; enforce VIP SLA (30-min response, 48-hr resolution).
  • Support Active Directory, O365, and LAN troubleshooting.
  • Provide end-user training and guides.

Qualifications:

  • Bachelor’s degree in IT or related.
  • 5+ years of enterprise help desk/desktop support.
  • Strong knowledge of Microsoft 365, AD, and network troubleshooting.

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