ITS Lead

Presidio of Monterey, CA

Location: Presidio of Monterey, CA 

Clearance: Secret

Overview: Leads IT support services, escalated issue resolution, and end-user environment sustainment.

Responsibilities:

  • Manage Tier II/III support teams for desktops, servers, and user apps.
  • Implement ITSM processes and ensure SLA compliance.
  • Apply updates, patches, and endpoint security controls.
  • Document workflows and train IT staff.
  • Track and report service desk performance metrics.

Core Competencies:

  • ITIL/ITSM practices
  • Desktop/server troubleshooting
  • Mentoring and team leadership
  • Enterprise support tool integration

Requirements:

  • Education: BA/BS with 5+ years OR AA/AS with 7+ years.
  • Certifications: IAT II, PMI cert, Windows or Apple Certified Technician.
  • Experience: 5–7 years ITSM/desktop/server support leadership.
  • Technical Screening:
    • Advanced knowledge of Microsoft desktop and server OS.
    • Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
    • Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
    • Endpoint management and configuration security.

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